1. Free consultations and quotes
If a consultation or quote is offered as free, there is no service fee to refund for that consultation.
2. Before work begins
If you cancel a project before we start work, contact us in writing. Any refund will depend on the proposal, the payment terms, and any costs already incurred for your project.
3. After work has started
Once work has started, payments for work already completed are generally not refundable. If you cancel, we will review the work completed, any agreed milestones, and any non-recoverable third-party costs. Any eligible unused balance may be refunded.
4. Third-party costs
Fees paid to third parties—such as domain registrars, hosting providers, software vendors, advertising platforms, stock asset providers, or payment processors—may be non-refundable and may be governed by their own policies.
5. Delays or missing information
If a project is delayed because required content, access, feedback, or approvals are not provided, we will try to agree on a revised timeline. This alone does not guarantee a refund.
6. Problems with delivered work
If you believe the delivered work does not match the agreed scope, contact us with details. We will review the issue and, where reasonable under the agreement, work with you on a fix or another fair solution.
7. How to request a refund
Email hello@thedigitalwork.in with your name, project details, payment reference, and reason for the request. We will review the request and reply as soon as reasonably possible.
8. Project agreements and legal rights
If your signed proposal or written agreement has specific cancellation or refund terms, those terms will apply to the extent allowed by law. Nothing in this policy removes rights you may have under applicable consumer law.